COURT UPDATES
National Crime Search is firmly dedicated to providing you with the most up to date court closings and restrictions. Due to the interruptive complications of COVID-19, we have created several strategic contingencies to compensate for
such turbulent times. The rapid rate of changes and delays do inhibit our operations, as this is an industry-wide issue. To contend with the ongoing changes, NCS will actively update/monitor this page. Please note, that while we are
exceptionally confident in our ability to offer you fast, precise information, our pandemic circumstances may impede the process. Periodic inclement weather and flooding can also cause courts to close. While our exemplary swiftness and
accuracy is not guaranteed currently, our diligence always is. We will continue to proudly serve you and maintain our reputation of excellence in quality service. Thank you for your patience during these difficulties.
| County | State | Last Updated | Closure Status | Notes |
|---|---|---|---|---|
| Phillips | AR | 5/13/2025 | Delayed | Philips County Circuit court is currently remodeling their storage space housing archived case files. At this time, no ETA has been provided on when the storage space will be accessible again. Please expect delays on all criminal and civil orders requiring file pulls on cases filed in 2010 and prior. |
| Mohave | AZ | 3/28/2025 | Delayed | Please expect delays on all criminal orders due to clerk training taking place at the Justice court. Our researchers are working with the court to minimize delays as much as possible. |
| Yuma | AZ | 4/3/2025 | Delayed | Please expect delays due to clerk staffing challenges. Our team is working with the court to minimize delays as much as possible. Currently, there is no ETA on when the court will increase clerk staff. |
| Plumas | CA | 6/24/2025 | Delayed | The Plumas County Superior Court clerks have stopped providing case details to the public. While they are still able to confirm when a name has no associated record, they are not releasing case information (such as date of birth, charges, or dispositions) unless the requester is a party to the case. According to the clerks, the court is reviewing their public records policy to determine if this change will be permanent. There is no ETA available as to when this may be decided, but our teams are actively monitoring the situation and will share updates immediately. In the meantime, we will continue to process clear results as usual in Plumas County. If you have any questions or concerns, please do not hesitate to reach out to us at support@informdata.com or 800.203.0582. |
| Riverside | CA | 1/28/2025 | Delayed | 6/5/25 – The court’s public access terminals are currently experiencing intermittent outages. Court staff are aware of the issue, and IT is actively investigating. At this time, no ETA for full resolution is available. Please anticipate continued delays on all Riverside orders while the issue persists. 1/28/25 Riverside Superior Court case management system is currently experiencing technical difficulties, resulting in frequent crashes during use by both the public computers and court clerks at the courthouse. Please expect delays on all Riverside orders while the system issues persist. |
| Santa Clara | CA | 2/25/2025 | Delayed | The online index is currently providing back error messages which has caused a pause to our automation capabilities. Orders will be completed through conventional researchers while the online index continues to send back errors. Please expect delays while the issues persist. |
| Tuolumne | CA | 5/27/2025 | Delayed | The public access terminals at the court are currently inaccessible, and court clerks are assisting with all order fulfillment at this time. Please expect delays on all orders while the PAT issues persist. |
| Hillsborough | FL | 6/10/25 | Delayed | 6/12/25 – Automation has been restored and our team is working diligently to complete all impacted orders. The online index in Hillsborough is currently not providing case details when searched. Due to the index issue, our automation has been paused. At this time there is no ETA on when the issues will be resolved. Please expect delays on all Hillsborough criminal and civil orders while the issue persists. |
| POLK | FL | 6/13/25 | Delayed | The online primary index has been experiencing intermittent issues and outages causing a delay in order completion. At this time, the index appears stable, and orders are being completed as expected. Please expect delays on results as our team works diligently to complete all impacted orders. |
| Statewide | GA | 6/18/2025 | Delayed | Our GCIC partners (the primary source of information for GA Statewide orders) have notified us that the GCIC system is working very slowly due to a recent update that was implemented. At this time, they cannot provide an ETA on when the system performance issues will be resolved. Please expect delays on all GA Statewide orders while the issues persist. |
| Cobb | GA | 5/9/2025 | Delayed | 5/9/25 – Cobb Superior Court has removed all DOBs and additional identifiers from their primary case management system, ICON. Court clerks have stated they will only verify additional IDs on 1-2 cases per day at this time. The court is expected to implement a supplemental system, CMS 360, that will contain additional identifiers, however there is currently no ETA or timeline on when the system will be available to access. Please expect extended delays on all Cobb county criminal orders until CMS 360 has been fully vetted and implemented by the court. |
| Fulton | GA | 5/6/2025 | Delayed | Due to a security update implemented on the court’s online index, we are experiencing intermittent issues with our automation capabilities in the county. Please expect delays while our team works to make updates to our automation. At this time, orders in Fulton are being researched manually to minimize delays as much as possible. |
| Lee | GA | 5/22/2025 | Delayed | Please expect delays on criminal orders due to a change on the Superior Court’s online index requiring updates to our automation. Orders will be completed through conventional research while we work to restore our automation capabilities. |
| Rockdale | GA | 4/22/2025 | Delayed | Please expect delays on all criminal orders due to new security enhancements made to the online index requiring updates to our automation. Orders will be completed through conventional research while our team works to complete updates to our automation. |
| St. Clair | IL | 6/18/2025 | Delayed | The circuit court is transitioning to a new primary index and has stated case information may be missing while the transition is taking place. At this time, we have paused all St. Clair orders until the transition is complete, and the new index has been tested for accuracy. Currently, the court cannot provide an ETA on when the transition will be complete, however our team is working diligently to obtain updates as they are made available. Please expect delays on all St. Clair orders until the transition to the new index has been completed. |
| Franklin | KY | 4/24/2025 | Delayed | 5/23/25 – At this time, Franklin County Clerks are continuing to operate from a temporary location. Currently, there is no public access to research terminals or the primary index. All requests are being processed strictly in the order received by the court clerks. The clerks have communicated that due to operational constraints, they are unable to accommodate prioritized requests, and processing will occur as time permits. As a result, we anticipate extended delays to continue for all orders in Franklin County. 4/24/24 – Franklin County court is currently open at a temporary location with no Public Access Terminal available to search. Court clerks have stated they are working on restoring access to a PAT but cannot provide an ETA at this time. Please continue to expect extended delays on all Franklin orders until PAT access has been restored. |
| Lincoln | KY | 6/18/2025 | Delayed | The Lincoln courts will be closed from 6/17 – 6/20 for repairs to the building. Please expect delays on all Lincoln orders until the court reopens on Monday, 6/23. |
| iChat | MI | 05/27/2025 | Delayed | Due to changes made with Michigan’s iChat website, the primary source of information for MI Statewide orders, our automation has been taken offline. Please expect delays on all MI Statewide orders as we work to update our processes for conventional order fulfillment. |
| ALL Counties | MI | 04/11/2023 | Delayed | Due to Michigan’s clean slate law that went into effect on 4/11/2023, multiple counties are experiencing delays and have reporting limitations. For more information, please click here. |
| Cuyahoga | OH | 2/25/2025 | Delayed, no ETA | 4/29/25 – The Lyndhurst Municipal court index has been restored. Our team is working on completing all pending orders impacted by the outages. 4/8/25 – The Cleveland Municipal court PAT and online index have been restored, however our team is working through pending orders that were on hold due to the outage and cyber security incident. This delay will remain posted until orders have been caught up in Cuyahoga county. 3/6/25 – The Cleveland Municipal court has experienced a cyber security incident. The court is currently closed and access to their online index has been removed. The court has stated that there is an ongoing investigation of the incident but has not provided a timeline for restoration. Cuyahoga orders will be on hold until access to the online index and court has been restored. |
| Multiple | OH | 6/10/2025 | Delayed | We are currently experiencing intermittent issues with the online indexes for Lucas, Jackson, Athens, and Miami, OH impacting our automation capabilities. Please expect delays in these counties while the issues persist |
| Puerto Rico | PR | 5/30/2025 | Delayed, no ETA | The Puerto Rican Police are currently experiencing a system outage with no ETA for restoration. Please expect delays on Puerto Rico criminal orders while the outage persists. |
| Upton | TX | 05/8/2025 | Delayed | The Public Access Terminal is currently experiencing issues and cannot be used to perform searches. The court is estimating 1-3 weeks for restoration of the PAT. Additionally, the court clerks are transitioning to a new office and cannot assist with document retrieval and court copies. Please expect delays on all Upton orders while the issues persist. |